At our tiles company, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward returns and exchanges policy.

Returns
If you wish to return an item, you can do so within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

To initiate a return, please contact our customer support team either through our Help Centre or by phone or email. Once your return request is approved, we will provide you with instructions on how to return the item.

Refunds
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If the item meets our return requirements, we will process your refund. Refunds will be issued to the original payment method used to make the purchase.

Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer support team. We will provide you with instructions on how to return the item and initiate the exchange process. Please note that exchange shipping costs are the responsibility of the customer.

Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team as soon as possible. We will work with you to resolve the issue, whether that means replacing the item, issuing a refund, or providing a credit towards a future purchase.

Please note that we reserve the right to refuse any returns or exchanges that do not meet our return requirements or are outside of the 30-day return period.

If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact us. We are committed to providing excellent customer service and support.